Customer Responsibility
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Customers are responsible for providing accurate information when making a reservation, including:
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Full legal name
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Valid driver’s license information
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Contact information
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Pickup and return information
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Payment information
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Any other information required to complete the rental
Customers are also responsible for reviewing the rental agreement and all applicable rental terms before taking possession of the vehicle.
No-Show Policy
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A customer who fails to arrive for a scheduled rental without canceling at least 48 hours in advance may be considered a no-show.
No-show reservations may be subject to cancellation fees or forfeiture of eligible payments.
The security deposit will not be charged as a rental fee; however, any applicable charges authorized under the rental agreement may be deducted.
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Customers may cancel a vehicle reservation at least 48 hours before the scheduled rental pickup time and receive a refund of eligible amounts paid, subject to any terms specifically stated at the time of booking.
Cancellations made less than 48 hours before the scheduled pickup time may be subject to cancellation fees or may be non-refundable, depending on the terms of the reservation.
The 48-hour cancellation period is based on the scheduled pickup date and time listed on the customer’s reservation.
All cancellation requests must be submitted through an approved Brown Treasure Capital communication method.
Customers should receive confirmation that their cancellation request has been received.
A cancellation is not considered complete until Brown Treasure Capital confirms the cancellation.
Cancellation Policy
Deposit Refund Policy
The security deposit will be returned after the vehicle has been returned and inspected, provided there are no outstanding charges or damages associated with the rental.
If deductions are necessary, Brown Treasure Capital may deduct applicable charges from the security deposit. Your deposit is subject to return in3-5 business days.
Examples of potential deductions include:
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Vehicle damage
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Excessive cleaning
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Missing or damaged equipment
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Fuel charges
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Late-return fees
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Tolls
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Parking violations
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Traffic citations
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Other charges permitted under the rental agreement
If the amount owed exceeds the security deposit, the renter remains responsible for the remaining balance.
Rental Deposit
A refundable security deposit is required for all vehicle rentals
The required deposit is:
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$100 refundable deposit when paid by credit card
The security deposit is held as protection against potential rental-related charges, including but not limited to vehicle damage, excessive cleaning, missing fuel, late returns, tolls, tickets, or other charges for which the renter is responsible under the rental agreement. The security deposit is separate from the rental cost.
Our Policies
Brown Treasure Capital LLC (“Brown Treasure Capital,” “we,” “us,” or “our”) is committed to providing
our customers with clear and transparent rental, cancellation, and refund policies.
By booking or renting a vehicle through Brown Treasure Capital, you acknowledge and agree to the following terms.
Rental Agreement Controls
This Cancellation and Refund Policy applies to reservations made through Brown Treasure Capital.
Customers may also be required to sign a separate rental agreement containing additional terms and conditions.
If there is a conflict between this policy and the signed rental agreement, the terms of the signed rental agreement will govern to the extent permitted by applicable law.
Requests to change the vehicle, rental dates, pickup time, return time, or other reservation details are subject to availability. Changing a reservation may result in a different rental rate or additional charges.
Customers should contact Brown Treasure Capital as soon as possible if they need to make changes to their reservation.
Reservation Changes
Refund Processing
Eligible refunds will generally be returned
to the original payment method.
For security deposits paid by card, the release or refund may depend on the card processor or financial institution and may take several business days to appear in the customer’s account.
For cash deposits, the refund will be issued according to Brown Treasure Capital’s applicable rental procedures after the vehicle has been returned and inspected.
Cleaning & Smoking Charges
Customers are expected to return vehicles
in a reasonably clean condition.
Additional charges may apply for excessive cleaning, smoke odors, smoking-related damage, pet-related damage, stains, or other conditions that require specialized cleaning or restoration.
Such charges may be deducted from the renter’s security deposit or charged separately when permitted under the rental agreement.
Tolls, Tickets, & Other Charges
The renter is responsible for tolls, parking fees, traffic citations, violations, and other charges incurred during the rental period when attributable to the renter.
Such charges may be deducted from the security deposit or charged to the payment method on file, as permitted by the rental agreement.
The renter is responsible for the vehicle while it is in their possession, subject to the terms and conditions of the rental agreement and any applicable insurance or protection products purchased.
Damage identified after the vehicle is returned may result in charges to the renter.
Brown Treasure Capital may use the security deposit toward eligible damage-related expenses.
Vehicle Damage
Late Vehicle Returns
Vehicles must be returned at the date, time, and location specified in the rental agreement.
Late returns may result in additional rental charges, late fees, or other applicable charges.
If a customer needs additional rental time, they must contact Brown Treasure Capital and receive approval before extending the rental period.
An extension is not guaranteed and is subject to vehicle availability.
Early Return of Vehicle
Returning a vehicle before the scheduled end of the rental period does not automatically qualify the customer for a refund of unused rental days. Refunds for early returns will be determined according to the rental agreement and reservation terms applicable to the booking.
Customers should contact Brown Treasure Capital before returning a vehicle early.
Important Information
No out of state bookings
No one else is allowed to drive unless they’re covered under insurance
Must use your insurance or buy insurance for your duration of the trip
Early / late pick up fees before 7am-after 6pm +$65
25+ older to book, 21-24 under age fee of $150